Are you a professional, proactive individual with a passion for providing exceptional service? Join our team at ICMS, International College of Management, Sydney as a Campus Concierge. This is more than a reception role – you will act as the face of campus operations, fostering a welcoming and supportive environment for students, campus residents and employees while assisting with events and day-to-day administrative responsibilities.
What we are looking for:
- Professionalism and positivity - a team player who understands the importance of creating a welcoming and professional environment.
- Initiative and adaptability - a proactive individual who can identify and solve problems while embracing innovation and change.
- A sound understanding of computer systems with a willingness to upskill where required.
- Hospitality Experience - a background in guest services or hospitality management is highly regarded, as this role requires strong administrative skills, professional presentation, and a proactive approach.
Responsibilities include:
- Creating a welcoming and professional environment for all campus visitors, students, and staff.
- Overseeing campus security by managing opening, closing, and conducting security walks.
- Assisting with accommodation services, including check-ins, checkouts, and student inquiries.
- Managing guest and contractor sign-ins, ensuring compliance and providing assistance as required.
- Handling administrative tasks such as updating reservations, creating access cards, managing postage, and maintaining records.
- Providing support to other departments in an administrative capacity as needed.
- Conducting room inspections and preparing for new terms.
- Ensuring under-18 students comply with regulations and provide necessary guidance.
- Acting as an Emergency Responder, fulfilling fire warden and First Aider duties.
To apply, you should have:
- The ability to uphold confidentiality, professionalism, and a high standard of personal presentation.
- A current Working with Children’s Check (or application in progress).
- A NSW Driver's License (desirable).
- A First Aid certification (or willingness to obtain one).
- IT skills including Office 365; and ability to use booking systems (we use RMS Booking System) - training provided.
- Experience in hospitality management, customer service and/or administrative roles.
- Ability to act as an emergency responder, including Fire Warden and First Aider duties.
Why Join Us:
- Flexible Work Schedule: Shifts are varied and may include mornings, afternoons and evenings - on weekdays, weekends and public holidays.
- Purposeful Work: Contribute to the student experience in a vibrant and culturally diverse environment while supporting the broader operations of the college.
- Collaborative Environment: Be part of a supportive team that is committed to delivering excellence.
ICMS, along with its brands (International Sport College Australia and Aspire English), delivers high-quality education from its campuses in Manly and Sydney CBD. Recognised as Australia's top institution for undergraduate Hospitality, Sport and Recreation, and Tourism in graduate employment and skills development (2024 QILT rankings), ICMS ensures students are career-ready upon graduation.
The Campus Concierge team plays a crucial role by creating a welcoming environment, ensuring seamless campus operations, and providing outstanding service—contributing directly to the supportive and inspiring experience that prepares students for success.
This position is ideal for individuals with hospitality or reception experience who are seeking a professional role where they can make a meaningful impact. We welcome candidates who are motivated to represent the values of our Institution while working in a dynamic, service-centered environment.
Apply today and become an integral part of our community.
Application instructions:
Diversity, Equity and Inclusion
As per the Institution's Diversity, Equity and Inclusion Policy, ICMS aims to provide an accessible, inclusive and collaborative learning and working environment that promotes fairness, equity, respect for social and cultural diversity, and that is free from discrimination and harassment.
The Institution encourages Aboriginal and/or Torres Strait Islanders to apply for positions at all levels of the Institution.
